Email Automation, Simplified. Control Your Inbox Stress Free
Second Desk reads your inbox, looks up the answer in your preferred management software, and writes the reply. Your team checks it and presses send. Set up and supported in person for a variety of different business types.
20 minutes, at your shop or by video. No software to buy from me.
“Hey, can you price 40 sticks of 1-1/2 sch 40, 20 footers, and a dozen 1-1/2 ball valves (slip)? Need them by Thursday.”
Example from the demo desk. The supply house and its prices are fictional.
- Supply houses
- Contractors
- Service shops
- Property managers
What I do
Second Desk is the main service. Here's the rest.
Second Desk
An AI desk for your shared inbox. Quotes, order status, scheduling and other routine replies, drafted from your own system and approved by your team.
AI setup and training
Claude set up for your whole staff, with shared projects for your documents and house guides so everyone writes the same way. One or two days, from $750.
DetailsSmall-office tech help
Email and accounts, new computers, Wi-Fi, printers and backups, handled by someone with an IT support background who lives nearby. Quoted by the job.
DetailsHow Second Desk works
Three steps run on their own. The last one is always a person.
- 1
Reads the inbox
A scheduled scan of your shared inbox sorts each email: quote, order status, or leave it for a person.
- 2
Looks it up
Stock, prices, orders and lead times come straight from your own system. Read-only, so it can't change a thing.
- 3
Drafts the reply
Every number from the lookup, in your house style, casual or formal to match the customer.
- 4
You approve You
Your team ticks each line, edits if needed and approves. The draft lands in their email to send.
Where a front counter's week goes
Three people, two hours a day each, on routine email.
An example, not a promise. Every project starts by measuring your real numbers, in writing, before you spend anything on a build.
Your team stays
Built to save time, not to replace anyone
Second Desk isn't designed to take anyone's job. It takes the monotonous part of the day off your team's plate. Your people still check and send every reply, and get hours back for the work that actually needs them.
- Problem orders and unhappy customersThe calls that need someone who knows the account.
- Bigger quotes and new accountsTime to work the jobs that grow the business.
- The phone, the counter and the floorLess time typing the same answer, more time where customers are.
Safeguards
Built so a wrong email can't leave the building
The same rules run in every setup, and they're written into the contract.
- Nothing sends itselfThe assistant can draft and label. Only a person can send.
- Read-only accessIt can look up your inventory, prices and orders. It can't change them.
- You own itThe account, the bill, the data and the rules are yours. If we part ways, everything stays with you.